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A TAC claim is a formal request for insurance coverage that you submit if you've been injured in a transport accident.
The TAC, short for Transport Accident Commission, operates as a 'no-fault' insurance scheme under the ownership of the Victorian Government. This means that regardless of who was at fault in the accident, if you've been injured in a transport accident in Victoria, you have the right to make a TAC claim. This claim is designed to assist in covering the costs of necessary treatment and support.
When Victorian motorists pay their vehicle registration fees, they also contribute to an insurance premium known as the 'TAC charge'. The funds collected through this charge are allocated to support individuals injured in transport accidents.
If your claim is accepted, the TAC can assist in covering expenses related to medical treatments and other necessary services resulting from your accident injuries.
Accidents that occur in Victoria are eligible for TAC claims. You can make a claim if:
1. You, or someone you're representing, was involved in an accident caused by the operation of a car, motorcycle, bus, train, or tram.
2. You, or someone you're representing, sustained injuries (including mental injuries) or passed away as a result of the accident.
Pedestrians and cyclists who were injured or deceased in accidents caused by the operation of a car, motorcycle, bus, train, or tram are covered by TAC.
Cyclists involved in collisions with stationary motor vehicles on or after July 9, 2014, are also eligible for coverage.
A TAC claim can be pursued in the following circumstances:
1. If a Victorian resident was injured or deceased in an interstate accident involving a vehicle registered in Victoria.
2. If an individual was injured or deceased in an interstate accident while in a vehicle registered in Victoria.
If neither of these scenarios applies to you, the TAC may still be responsible for indemnifying the driver of a vehicle registered in Victoria for any liability arising from your interstate accident.
Non-Victorian residents injured in interstate accidents involving a Victorian registered vehicle may also have a claim against the TAC, particularly if the vehicle is at fault. However, claims for such accidents typically cover common law damages only, following the laws of the state where the accident occurred.
Claim forms can be obtained from the relevant authority listed below for the state in which the accident occurred and then must be sent to Interstate claims, TAC Insurance, PO Box 742, Geelong 3220:
New South Wales - State Insurance regulatory Authority
Northern Territory - Territory Insurance Office
Queensland - Motor Accident Insurance Commission
South Australia - CTP Insurance Regulator
Tasmania - Motor Accidents Insurance Board
Western Australia - Insurance Commission of Western Australia
If your accident did not involve a Victorian registered vehicle, please reach out to the appropriate authority listed above for guidance on filing your claim.
For inquiries regarding interstate accidents involving Victorian registered vehicles, you can contact the TAC at 1300 654 329 and request to speak with the Senior Legal Manager handling interstate claims.
Individuals in Victoria who have experienced a mental injury and:
1. Were involved in a transport accident.
Are bereaved family members or friends of a person who died in a transport accident
2. Witnessed a transport accident.
Provided assistance at the scene of a transport accident
3. Witnessed the immediate aftermath of a transport accident
may be eligible to file a TAC claim.
The TAC encourages you to select your providers as early as possible. These professionals offer essential services and supports tailored to your needs, making it crucial to begin collaborating with them promptly.
Once you have been informed about your approved services, you have the flexibility to choose additional providers and supports according to your current requirements.
Health & Community Services is here to assist you with a range of services, including Attendant Care Services, Occupational Therapy, and Nursing. We take pride in supporting you throughout your recovery journey.
To ensure that Health & Community Services is the best fit for your needs, we encourage you to reach out to us either in person or over the phone.
You may also consider providing us with a copy of your MyPlan and the list of approved services. This information can help us gain insight into:
1. Your priorities and preferences.
2. Your desired activities and goals.
3. The specific services and hours approved for coverage by the TAC.
Working with Health & Community Services Once you've decided to work with us, we can agree on a start date for our partnership. We'll handle the invoicing process by submitting your invoice to the TAC for payment. If you require attendant care services, we'll provide you with a service agreement. This document details the services we will offer and outlines how we will work with you.
When engaging with Health & Community Services, you can anticipate:
1. Respectful Treatment: It's paramount that you feel respected by our team. We value your input and encourage you to express what matters most to you.
2. Open Communication: You should feel at ease raising any questions or concerns with us. We welcome open dialogue and respect your preferences for communication.
3. Privacy Protection: We adhere strictly to privacy regulations. Your personal information is kept confidential, and we will not share it with anyone without your explicit consent.
4. Transparent Privacy Policies: If you have any concerns about privacy, we are committed to addressing them openly. We'll provide you with information about our privacy policies and procedures, ensuring you feel secure and informed.
At Health & Community Services, your well-being and privacy are our top priorities. We strive to create a supportive and respectful environment where you can feel comfortable and confident in the care you receive.